Refund policy

Before purchasing from Prime Wardrobe, please review our Refund and Returns Policy carefully. It will help you understand if you are eligible for a return. To be eligible, the item must be unused, in the same condition as received, and in its original packaging.

Conditions for Returns

  • Receipt Required: To complete a return, you need a receipt or proof of purchase.
  • Return Conditions: Items must be unused and in their original condition. Partial refunds may apply if:
    • The item is not in its original condition or has been damaged or is missing parts not due to our error.
    • The item is not in its original packaging damage or opened box.
    • The item is returned more than 30 days after delivery.
    • The return does not include original tags, warranty cards, accessories, freebies, and user manuals.
    • The item is not in its original packaging/box.

Replacement

We aim to process replacements as quickly as possible, typically within 2 weeks, but it may take up to 2 weeks depending on availability.

Refunds

  • Inspection: 

    Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

    Approved refunds will be processed to the original payment method within 10 business days.

  • Please note that banks, credit card providers, and payment processors may require additional time for the funds to appear in your account. If you do not receive your refund within the expected timeframe, please contact us at info@primewardrobe.co.uk We will assist you in resolving the issue.

     

Valid Reasons to Return an Item

You may return a product under these conditions:

  • Damaged or Defective: If the product is physically damaged, broken, or defective upon arrival.
  • Incorrect Product: If the item does not match the description on our website or is missing parts.
  • Change of Mind: If you no longer need the product or changed your mind. Returns for this reason are only accepted if you notify us within 30 days of delivery. Items must be in unused condition.

Damaged Products

Report any damaged products within 24 hours of delivery. We cannot offer refunds, returns, or replacements for issues reported after this period.

Sale Items

All items are eligible for a refund. If there’s a pricing error on the Site, we will contact you to confirm the correct price or cancel the order. If you’ve already paid, you will receive a full refund if the order is canceled.

Exchanges

We offer refunds or replacements for defective or damaged products. If you need to exchange a damaged item for the same product, please contact us via email. Replacement processing may take up to 2 weeks.

Shipping Costs

You are responsible for all shipping costs associated with returns. We offer free Shipping but the return charges will be deducted from your refund amount.

Deposit Policy

  • Custom Orders: Deposits are required for custom sizes, colors, special deliveries, or other special requirements.
  • Order Changes/Cancellations: Deposits are non-refundable if you cancel or change your order after placement. 

Contact Information

For questions regarding returns, refunds, exchanges, cancellations, or delivery issues, please contact us:

Prime Wardrobe (PRIME INFINITY TRADE LTD)

Registered Address:
205 Regent Street, London, W1B 4HB, United Kingdom

Company Registration Number: 16851393

Email: info@primewardrobe.co.uk

Phone: +44 208 064 3696

Customer Support Response Time: We aim to respond to all enquiries within 24 business hours.