Shipping policy

Delivery Planning

At Prime Wardrobe, customer satisfaction is our priority. Once your order has been processed, we will arrange delivery according to product availability and provide delivery updates where applicable.

To ensure a smooth delivery experience, please ensure that your contact details, including your phone number and email address, are accurate at checkout.

Where applicable, our delivery partners may contact you before delivery to confirm arrival details.

Delivery Times

Delivery services generally operate between 8:00 AM and 8:00 PM, Monday to Friday. Weekend deliveries may be available in certain areas on request and will be confirmed in advance if applicable.Delivery times vary depending on product availability and delivery location.

  • We generally deliver within 7 to 10 working days from the order date if the goods are in stock. However, the normal delivery process may take up to 4 weeks. In some cases, delivery may be delayed up to 10 weeks.

For urgent delivery requests, please contact our customer service team before placing your order. We will do our best to accommodate your requirements.

Delivery cost: we offer free delivery to our customers on order.  If any customer want to return the product without having any issues and because of the size they have to Endurance the delivery cost.

Multiple Item Orders

If your order contains multiple items, we may deliver all products together once every item becomes available. If partial deliveries are possible, we will notify you accordingly.

Delivery Notifications

Where available, customers may receive delivery notifications by phone, email, or text message.

Please ensure someone is available at the delivery address to receive the order.

If you need to change your delivery date, please contact us as soon as possible and we will make reasonable efforts to rearrange the delivery.

Delivery Access

Unless otherwise agreed in writing, deliveries are made to the main entrance or ground-floor access point of the delivery address.

Delivery personnel are not required to carry goods upstairs, into upper-floor apartments, or through restricted-access areas.

If special delivery arrangements are required, please contact us before placing your order.

Furniture assembly, installation, or room-of-choice delivery services are only available if specifically arranged in advance.

Missed Deliveries

If a delivery attempt is unsuccessful because no one is available to receive the goods, a redelivery fee may apply depending on the courier's charges.

Any applicable charges will be communicated to you before a further delivery attempt is arranged.

Inspection and Acceptance of Goods

Please inspect your order upon delivery.

If any item arrives damaged, defective, or incorrect, please notify us within a reasonable period after receiving your order and provide photographs where possible.

This does not affect your statutory rights under UK consumer protection laws.

Contact Us

If you have any questions regarding delivery or your order, please contact us:

Prime Wardrobe (PRIME INFINITY TRADE LTD)
205 Regent Street, London, W1B 4HB, United Kingdom

Email: info@primewardrobe.co.uk

Phone: +44 208 064 3696

Company Registration Number: 16851393